Property Management

An investment property is one of the biggest assets a person will own in their lifetime. At Century 21 The Paramount Group, property management is not just about collecting rent – it's about delivering a complete service that protects and grows your investment.

Unlike many agencies, we operate as a department-based business model. This means every aspect of your property is managed by a dedicated specialist – from leasing and marketing, to routine inspections, accounts, and maintenance. With clear roles and responsibilities, our landlords benefit from:

Stronger communication

Faster response times

Specialised knowledge in each area of management

Consistent service backed by a whole team, not just one individual

Our systems and procedures are designed to maximise rental returns while reducing risk and stress for property owners. Our strict tenant selection process, combined with an extensive database of quality applicants, ensures we secure the right tenants for your home.

Regular inspections and timely rent reviews keep your property in line with market conditions and maintained to the highest standard. Plus, our marketing strategies guarantee maximum exposure and reach to qualified tenants across the Greater Sydney area.

At Century 21 The Paramount Group, we treat every property as if it were our own. With a full property management team working behind the scenes, landlords enjoy minimum fuss and maximum peace of mind.

Thinking of renting out your property or need expert property management advice? Contact our
Department-based Property Management Team today to find out how we can tailor our services to meet your needs.



With offices in Camden, Gregory Hills & Pyrmont NSW, we've got Greater Sydney covered.


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Century 21 The Paramount Group' Property Management Division is multi-award winning, and is one of the largest in Greater Sydney.

One of the secrets behind Century 21's continued success is its highly experienced and structured team. Under the leadership of Director and Licensee, Henry Fernandez, our Property Management Division is supported with the vision, resources, and direction needed to deliver the highest standards of service. The day-to-day management of your investment is carried out by our dedicated team of property specialists.

Unlike agencies that rely on one person to manage everything, we operate as a department-based agency. This means our landlords benefit from:

Specialist expertise – leasing, accounts, maintenance, and inspections all handled by dedicated professionals.

Stronger communication – with clear points of contact across the team.

Consistency and accountability – no gaps, no guesswork, just a streamlined service.

Faster response times – a whole team working to protect your asset.

At Century 21 The Paramount Group, our proven systems are carefully monitored and strictly adhered to, guaranteeing the smooth running of clients' investments.

Owning an investment property should be a rewarding experience. The most challenging parts – finding the right tenant and ensuring ongoing management – are where our department-based team excels.

The success of your investment depends on your real estate agency's professional execution of these 8 stages.

(Please download our 8 Stages to property management document below)

For most people, home is more than just a bed. Home is your "safe and comfortable place" where you can relax in your favourite chair and forget about the day's problems.

When you rent a home in NSW and become a 'renter' or a 'tenant', knowing your rights and responsibilities will help you avoid or resolve differences you may have with your landlord, real estate agent, house-mates or neighbours.

The Office of Fair Trading manages the laws that govern your rights and responsibilities as a renter and can give you information to help you understand what these laws mean for you.

It is illegal in NSW for landlords and real estate agents to discriminate on the basis of race, sex, marital status, disability, age and sexuality. If you think you have been discriminated against when looking to rent a residential property, contact Fair Trading, a Tenants Advice and Advocacy Service or the Anti-Discrimination Board.

In Sydney, NSW the industry average for property management fees is around 5.5% of all rental income.

Some agencies will charge additional costs on top of this for other services, such as re-letting, new lease preparation and monthly administration, so you need to be mindful to read the fine print and do your research.

At the end of the day you need to choose a property manager that offers:
- Value for money
- Peace of mind
- An experienced background at managing properties like yours, and
- Professional and personalised service
A good property manager will ensure you achieve the highest possible rental return with tenants that are screened and checked. They are also the primary point of contact with your tenants, collecting bond and rent payments, managing inspections, dealing with routine maintenance requests and much more!

In Sydney you can expect to encounter management fees that range from as low as 5.5% (a flat rate offered by C21 TPG in most instances) in or near the CBD, all the way up to 12% in suburbia, while the industry average sits at around 7.6%.
Remember that with the typical real estate property management model, lower fees don't always equate to better service, and you can almost always expect to pay more for an inexperienced agent in the long run due to mistakes that could have been avoided by having an experience agent such as C21 TPG.

What does a property manager do and what should you expect?
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A managing agent's responsibilities include:
- Sourcing the right tenants
- Ensuring the tenancy agreement is completed and signed
- Collecting rent and ensuring you receive this
- Lodging the rental bond
- Liaising with tenants and coordinating repairs to the property
- Conducting regular property inspections
- Handling disputes with tenants, including attending court and tribunals
- Paying rates and bills on your behalf
What questions should you ask a prospective property manager?
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- How long have they been a property manager?
- Does your business also handle sales?
- How do you handle requests for repairs from tenants?
- Do you check and monitor repairs to my property?
- How do you find and screen tenants?
- How do you handle a tenant who is late with rent payments?
- What are your fees and how are they structured?
- What is included/excluded in your fees?

Signing a management agency agreement:
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When you agree to use a particular agent you will need to sign a written contract with them to formalise your relationship. This is called a management agency agreement. This sets out the terms of their service and what they are responsible for, as well as your obligations.

Look to include the following in your agreement:
- A detailed breakdown of all the fees and charges that apply
- How often inspections take place
- The procedure for rental repairs and maintenance being undertaken
- The notice period for terminating the agreement, typically 30 to 60 days written notice
- Property managers are also not allowed to change or adjust their fees once you have signed this agreement. Any new charges or fees need to be covered by a new agreement.

Switching to a new property manager:
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You are entitled to switch to another property manager if you feel the current agent is not providing an efficient service or value for money. It is as simple as informing your new company, filling out a transfer management form or emailing them with all your details and they will handle the rest. Transferring from another agent to C21 TPG is easy so call to discuss at any time.